Returns & Exchanges
Members Only Official offers a 30-day return window for all items in original, unworn condition with tags attached. We strive to ensure every customer is satisfied with their purchase through a streamlined exchange and refund process.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in the original packaging and include the provided packing slip to ensure faster processing at our warehouse.
Ship Your Return
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location or scheduled pickup point.
Receive Your Refund
Once our team inspects your return, a refund will be issued to your original payment method or your exchange will be shipped within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing